How much is delivery?

Delivery is calculated on a per item basis. Cost is calculated based on the size of the product and your distance from our warehouses.  A shipping calculator is included below the product price for each product. To view the delivery cost to your location , enter your postcode and submit.

What is the standard delivery time?

Delivery time can vary depending on what you have ordered. We aim to despatch all orders as quickly as possible, but sometimes due to either stock levels or other unforeseen reasons this can be delayed. Once you have placed an order you will be kept fully updated on the progress of your order.

Do you offer shipping discounts for multiple purchases or high value orders?

Certainly, please enquire about our bulk shipping rate for house lots, we are more than happy to assist.

Do you have a telephone number I can call you on?

If you wish to speak to one of our sales team please phone our showroom on 1300 789 858 and we will be more than happy to assist. Alternatively please send your questions by email to info@ezyonlinekitchensandbathrooms.com.au,  many people don't like sitting in phone queues and prefer a reply by email. We aim to reply to all e-mails within 24 hours.

Do you offer a price matching service?

We try our best to offer items at the lowest prices possible, this is why we are unable to offer a price matching service.

Where is my order?

We keep you fully updated via e-mail on the progress of your order.  If you have a specific query in relation to delivery of your order please email us at info@ezyonlinebathroomsandkitchens.com.au.

Am I able to return an item?

We offer a 7 Day Money Back Guarantee.

The 7 Day Money Back Guarantee period will commence from the date that the customer receives their product. Where a product is within the 7 day period and a refund is requested, we will refund the original product purchase price. The following fees and/or charges will not be reimbursed: Delivery charges or the cost to return the product to Ezy Online Bathrooms & Kitchens. Returned goods must be in original packaging and condition.

If after 7 days, Ezy Online Bathrooms & Kitchens agrees to accept the return of your product Ezy Online Bathrooms & Kitchens reserves the right to charge a 20% re-stocking fee.

What happens if I have ordered the wrong item?

If you have ordered the wrong item or an item that doesn't fit you will need to email us at info@ezyonlinebathroomsandkitchens.com.au .  You will need to include your invoice number and full name and address.  You will receive a return number to confirm that goods have been approved for return. it is then down to you to return the item to us.  All goods must be returned in original condition and packaging and of course not have been installed.

Can you send me a brochure?

Because our range of products and prices are constantly being updated, it proved impractical to offer a printed brochure. This may change in the future, but at the moment we do not have a brochure.

How do I cancel an order?

You will need to e-mail us on ezyonlinebathroomsandkitchens@gmail.com . You will need to include the reference  number and your full name and address in the email. You will receive a cancellation number to confirm that your order has been cancelled. If you do not have a cancellation number then the order has not been cancelled.

Where can I find dimensions for a product?

Where applicable we aim to show dimensions for all products we offer, if dimensions are available for a product they will be found under the 'Dimensions' tab on the specific product page.  If they are not available please email us at info@ezyonlinebathroomsandkitchens.com.au and we will email any technical details on file.